So we create and stock a wide variety of natural skincare products for all different skin types and skin concerns; but we are heavily bespoke because the process of interacting with clients through free consultation and customizing unique products tailored to a client’s individual needs have actually helped us grow and expand pretty fast. Every client wants to be given that personal touch that is lacking in our fast-paced markets and especially in the area of skincare where clients have different skin types and skin concerns like allergies and what is tolerable.
Our bespoke natural skincare services begin with free consultation which allows us to gather information about the client’s past skincare regime, allergies if any and much more. At the end of the consultation, either we recommend one of our generic products or we customize. What I personally find interesting is that clients want the best for their skin and are happy when you meet their satisfaction.
Customizing skincare products sometimes can involve tweaking the ingredients in a generic product to suit the individual needs of a client or to create a brand new product entirely. Sometimes it is about changing the texture and packaging of our products. Take this one below for an example:
This product originally is a lotion in a jar and while the client loved the goodness that this product provides, she does not like lotions. So she had us change the texture from a light weight lotion to a much thicker cream in a tub.
Similarly, these two above have been tweaked as well. The Collagen+ Lightening anti aging soap originally comes in a tub and is made with goat milk while the cream is usually packaged in a smaller tub and made with goat milk as well. For this client, we switched the goat milk for pure coconut milk, changed some ingredients; packaged the soap in a 500ml jar rather than a 250ml tub while the cream was packaged in a 250ml tub rather than in a 100ml tub.
Bespoke services can be challenging but very exciting and positively challenging because your goal is a happy customer.
At Ene Naturals, customer satisfaction is our ultimate goal so if you want our bespoke services, contact us today for free consultation.